Cancellation Policy.

This policy covers Halo pre-orders from myatomic.life. Last updated 29 October 2026.

Cancelling your pre-order

You can cancel your Halo pre-order any time before your ring is dispatched, for a full refund. There is no cancellation fee, and you can keep the sizing kit if it has already been sent.

Cancelling releases your ring allocation to the next person on the waitlist. A later pre-order is subject to availability.

How to cancel

Email hello@atomresearch.org or call 0332 444 ATOM with your order number. We confirm within 2 working days and refund the card or mobile wallet you paid with within 7 working days.

After dispatch

Once your ring has been dispatched, the order can't be cancelled, but you can return it within 7 days of delivery under our Return & Refund Policy.

If we cancel

We may cancel an order we can't fulfil, for example if we can't deliver to your address or can't verify your payment. If we cancel, you get a full refund.

Subscriptions

Pre-ordering does not start a subscription. The six-month AI Coach bonus does not renew automatically, so there is nothing to cancel.