Return & Refund Policy.

This policy covers Halo rings sold by Atom Research on myatomic.life. Last updated 29 October 2026.

Pre-order refunds

Pre-orders are fully refundable. Cancelling or refunding releases your ring allocation to the next person on the waitlist. You can cancel any time before your ring is dispatched and get back everything you paid. See our Cancellation Policy.

Returning a delivered ring

Yes, Halo can be returned. You can return your ring within 7 days of delivery for a full refund if it is unused, undamaged and in its original packaging with the charging case and USB-C cable.

If your ring doesn't fit, contact us within 7 days of delivery and we will exchange it for your correct size at no cost, subject to availability.

Damaged, faulty or wrong items

If your ring arrives damaged, doesn't work or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace it or give you a full refund.

What we can't accept

• Returns requested more than 7 days after delivery.
• Rings damaged after delivery, or returned without their charging case, cable or packaging.
• The sizing kit. It is a free bonus and yours to keep.

How to return

Email hello@atomresearch.org or call 0332 444 ATOM with your order number and the reason. We confirm within 2 working days and arrange a free courier pickup from your address in Pakistan.

How refunds are paid

Refunds go back to the card or mobile wallet you paid with, within 7 working days of approving your cancellation or receiving your returned ring. Your bank or wallet provider may take a few more days to show it.