Halo limited warranty.
This Warranty is given by Atom Research (“we” or “us”) and forms part of our Terms and Conditions. It is in addition to your rights under consumer protection law that cannot lawfully be excluded.
Last updated 14 November 2026
1. Coverage
1.1 We warrant to the original purchaser that the Halo ring, charging case and cable bought from us or an authorised reseller in Pakistan will be free from defects in materials and workmanship under normal use for twelve (12) months from delivery. Gradual loss of battery capacity through normal use is not a defect.
1.2 For a valid claim, we will repair, replace (with a new or refurbished equivalent) or, if neither is practical, refund the product, at our option, and cover courier costs within Pakistan. Repaired or replaced products are covered for the rest of the original period or 90 days, whichever is longer.
2. Exclusions
2.1 This Warranty does not cover: normal wear and cosmetic damage; accident, impact, misuse or use contrary to our instructions or safety information; exposure to hot water, saunas, steam, extreme temperatures, diving or chemicals; unauthorised chargers; products opened, modified, resized, engraved or repaired by others; removed or altered serial numbers; loss or theft; the sizing kit; or the accuracy of readings or the performance of Atomic OS, AI Coach or third-party services.
3. Claims
3.1 Contact hello@atomresearch.org or +92 332 444 2866 within the warranty period with your order number, the ring’s serial number and a description (with photographs or video where possible). We may ask you to troubleshoot or update software first. Please back up and unpair before sending, as data on the ring may be lost. If a product is not covered, we will return it to you free of charge and repair it only at a cost you agree.
4. Limits
4.1 This is our only express warranty for Halo. To the fullest extent permitted by law, our liability under it is limited to repair, replacement or refund. It applies to products sold and used in Pakistan and is not transferable except where the law provides otherwise.